Public Works

Infrastructure Maintenance

The Public Works Department responsibilities include maintenance and improvements to infrastructure including water/sewer lines, pavement, sidewalks, and curbing, maintaining rights of way, town buildings, grounds, parks, streets, as well as wastewater collection inside the corporate limits of Biscoe.

The Town of Biscoe recently spent $2.1 million to upgrade out Wastewater Treatment plant; as well as $2.3 million to extended water lines across Interstate 73/74 to open up that area for growth.

The Public Works Departments consists of 6 full-time positions and 2 part-time positions. These employees are responsible for the repair and maintenance of our Town’s infrastructure. This consists of 11.58 miles of street maintenance, approximately 900 water/sewer customers (residential and non-residential), 14 miles of water mains and 22 miles of sewer lines, 8 miles of force main, and 10 pump stations. And a 0.6 MGD Wastewater Treatment Plan. All of this takes place within a square mile radius. They must be extremely versatile and be able to respond to any emergency, as the situation deems itself necessary. From burst water lines to burst sewer lines, they are the people responsible for keeping the Town open and working for all of our citizens.

The Town Public Works Department also collects and properly disposes yard waste. Additionally, Public Works is responsible for storm debris collection and disposal should there be any weather-related event.

Funding for the Public Works Department comes from local, state, and federal agencies.

Water Billing

The Water Billing Clerk/Deputy Clerk is responsible for customer service which includes answering the telephone and collecting payments. She also is responsible for office errands, and working in conjunction with maintenance staff to read the meters on a monthly basis. Customers can either pay in person at Town Hall or mail their check or money order to 110 West Main Street, Biscoe, N.C. 27209.

Business Hours

For assistance please contact Town Hall at 910-428-4112; Monday through Friday 8:30 a.m. to 5:00 p.m.

Public Works and Water Billing Office

110 West Main Street, Biscoe, N.C. 27209

HOPE

Program to help renters pay for Rent and Utilities with low to moderate incomes Click here for more information.

Garbage Collection

Garbage Collection is on Monday. The Town of Biscoe contracts with Republic Service to pick-up garbage inside the city limits. If you need an extra trash can, please complete the Extra Trash Can form.

Public Utilities

Water/Wastewater Service Policy

The Customer shall maintain at his own expense a service line which shall begin at the property line and extend to the dwelling and other portion of the premises.
At the time of application, the customer shall pay a non-refundable Application fee of $50.00 for owner and $75.00 rental or Business for water and sewer. They shall also provide ID, least agreement or rent receipt or deed of purchase for the service address. Water/Sewer services will be connected within 24 business hours of application.
Water/Sewer services cannot be scheduled for connection or disconnection after 2:30 pm or a Service Fee of $25.00 will be required.
The Customer shall pay their water/sewer bills at Town Hall office; located at 110 West Main Street, Biscoe, N.C. Office hours are Monday through Friday 8:30 a.m. – 5:00 p.m. Payments can also be mailed to Town of Biscoe, 110 West Main Street, Biscoe, NC 27209. A drop box is also available. (Please do not drop cash in the drop box)
The bills are sent out the last of the month. Payments are due on or before the 20th of each month.
Failure to pay water/sewer charges on or before the due date shall result in a late fee of $10.00 per account added to the bill on the 21st of the month and a late fee of $35.00 added to the bill on the 1st day of the month until the account is current.
Non-payment after due date will result in termination of service on the 5th of the month for the previous month. Service will be restored after payment in full.
Returned check/draft fee is $25.00. Three returned check/draft payments will result in cash only payment.
The Town of Biscoe participates in the NC Debt Set-off Program to collect unpaid water/sewer bills.

2020 Annual Drinking Water Quality Report